Bad News Beers: Lessons in Calm Control From the Front Lines of Chaos.

how to win the crowd, set your standard, and protect it.

Face first. Onto the pavement.

Or maybe into a puddle or a snow bank.

“And stay out”

TV or movies would have you believe that this is the way people are kicked out of a bar.

I can tell you that most of the time it looks more like calling a ride for the regular. There are other times where someone needs to be dealt with more assertively.

But let me ask: how …